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Appointments and consultations via video link

System: accuRx


Problem Statement

To find an alternative method for delivering an Outpatient Consultation between a healthcare professional and a patient so that these patients continue to receive healthcare during the COVID-19 pandemic.

These are typically patients who have health problems who visit the hospital to see a consultant for diagnosis or treatment, but do not require a bed or to be admitted for overnight care.

What was the solution?


This video consultation system can be accessed remotely via a PC or laptop with a camera or by using a smart-phone or tablet.

This solution is designed to replace traditional outpatient consultation. 

  • Delivers Video consultations between the Healthcare Professional and a Patient from a remote location.
  • accuRx supports video consultations on a wide variety of devices and platforms.
  • The solution delivers the meeting invite to the patient in the form of a text message. The patient merely clicks on the link in order to join the call without the need to download an app.
  • Users can share content from other sources with the patient during the consultation, such as a word document or an image accessible via another system on the Health Care Professionals PC.

What are the Benefits.

Continuity of Care

  • Maintains continuity of care during measures imposed during COVID-19 Pandemic.

Better Outcomes

  • Longer term, Patients have better outcomes because of timelier access to specialists who can apply the highest standards of care associated with their clinical discipline when evaluating the patient.

Time Saving

  • This solution saves time by eliminating travel

Better Patient Experience

  • Patient receives care safely and also saves time travelling to Hospital sites, improving their outpatient experience and daily lifestyle.

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