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Automation of admin processes with Digital Workers

System: Robotic Process Automation (Supplier 'Kofax')


Problem Statement

A number of labour intensive timely admin tasks have been identified within the trust.  They are prone to error and can be the cause of delay within end to end processes.  Can they be streamlined and speeded up.

What was the solution?

"RPA - Robotic Process Automation"

Robotic Process Automation (RPA) - is a form of business process automation technology based on metaphorical software robots or on artificial intelligence /digital workers. It is sometimes referred to as software robotics.

Automation of 6 Processes that are currently undertaken as administrative functions - vastly reduces implementation costs and delivery timeframes, removes the need for costly integration software changes and frees up employees to perform higher value tasks

2 processes being undertaken by the supplier – 'Kofax'

4 processes being undertaken by the Trust - Pennine Acute

What are the Benefits.


  • RPA acts on the information it receives immediately.  Things do not pile up until the next day or the next week.

Improved efficiency

  • It helps to ensure that tasks can be completed more quickly because the robotic process automation tool can find and retrieve any necessary data in the background.
  • RPA does not need a ‘Tea Break’ or a holiday and is available 24/7 – 365 days a year.

Improved Consistency

  • RPA helps to ensure that outputs are complete, correct, and consistent between tasks and between human workers.

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