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Patient Pass4

Patient Pass3

Electronic Solution to Efficiently Manage Referrals

System: Patient Pass

Patient Pass1

Problem Statement

“The Virtual Hospital” is an NCA-wide attempt to mitigate COVID-19 and support GPs and care homes to deliver Virtual Access to Clinicians and virtual access to patients in nursing homes, care homes or their own home.  Part of the stated requirements is to deliver an Integrated Referral Management Capability so that all referrals are handled quickly, efficiently and via a standardised method across all services and agencies involved with the patient.

What was the solution?

"Patient Pass"

Improves communication between hospitals and specialist departments.  Speeds up referrals, supports clinical process reliability and provides a full audit trail.  Using Patient Pass has led to improvements in patient safety, department efficiency and staff satisfaction and delivers:

  • Secure two-way messaging 

  • Single accessible record of discussions.

  • Trust-wide or single department roll-out. 

  • An easy to use interface. 

  • Specialty specific decision support.

  • Three minute referrals. 

  • Comprehensive drill down reports.

What are the Benefits.

More effective communications & control

  • Delivers a rapid route to specialist teams.

  • Provides a single accessible record of all discussions.

  • Consistent documentation between all spoke and hub sites/services.

  • Delivers secure 2 way messaging

Better use of Resources

  • Specialty specific Decision Support.

  • Provide full control of workflow and signpost where in the process the patient is up to.


  • Real time audit of every interaction with each patient.
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Covid-19 digital response

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Current Digital Projects

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